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Frequently Asked Questions
General
Setting up FAQs
JGR Delivery operates 24 hours a day, 7 days a week, 365 days a year. Whether it’s an early morning pickup, a late-night delivery, or a last-minute urgent request, we’re always available to get your shipment moving. Our dispatch, driver network, and support teams are active around the clock to keep your deliveries on track.
For local shipments, our fastest option is Rush Courier Service. We guarantee delivery within 3 hours for up to 60 miles. Our courier fleet includes everything from cars and cargo vans up to 26-foot bobtails, depending on the size and nature of the shipment.
For urgent shipments our Priority courier service, we guarantee delivery within 2 hours for up to 50 miles.
You can get an instant quote online using our quick quote tool or by calling us at 949-394-5905. Our tool provides an estimated price with no login required. However, we recommend signing into your account when running quotes to ensure you receive the best rates. Otherwise, the system will display standard list pricing for frequent shippers.
All shipments include real-time tracking, photo confirmation, and electronic proof of delivery through our system.
We handle documents, packages, medical deliveries, and scheduled routes for businesses.
We accept all major credit cards, including Visa, MasterCard, and American Express. You can pay per shipment or set up automatic billing on a recurring basis. For business accounts, we typically operate on NET 7 or NET 15 terms, though in some cases we’ve extended terms up to NET 30.
No, JGR Logistics Inc offers transparent pricing with no hidden fees.
Yes. JGR offers both standard and custom reporting options to help you stay in control of your shipping data. You can generate reports directly from our website and export them to Excel or CSV anytime. For customers with recurring needs, we also create fully customized reports that match your preferred format delivered automatically on a daily, weekly, or monthly schedule. Whether you're tracking performance, reconciling invoices, our reporting tools are designed to make it easy.
Yes. JGR Logistics provides real-time notifications throughout every key stage of your shipment—from pickup confirmation to in-transit updates, delays (if any), and final delivery. Notifications will be sent by email, and include important details like time stamps, signatures, and any special handling notes.
Yes, we specialize in same-day and rush delivery services with fast response times.
Still have questions?
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